Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When we say we stand behind our work, we mean it in writing. Our 90-Day Done Right Promise isn’t a handshake or a hope - it’s a guarantee that governs every chimney sweep, repair, and rebuild we complete in Hamden. If something isn’t right, we come back. No paperwork to file, no argument to win, no runaround. We’ve been serving local communities for over 42 years, and a company that plans to be in town thirty more years acts accordingly. Done right - and we stand behind it.

Call (475) 369-1614

What’s Covered

• Workmanship on every job. Our technicians are background-checked, uniformed, and trained to complete most work in a single visit - and the quality of that work is guaranteed for 90 days.
• Professional-grade parts and materials. We use only DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products - no builder-grade substitutes slipped in to pad a margin.
• Jobsite cleanup. We leave your Hamden home as we found it, minus the creosote, debris, or masonry dust. If we miss something, we’ll return to finish the job properly.
• On-time arrival. We’ll be there when we say. If our schedule shifts, you’ll hear from a live person - not a voicemail, not an app notification.
• Honest, upfront pricing. The number on your estimate is the number on your invoice. A square deal: no surprises on the bill.

Our Satisfaction Promise

If you’re not satisfied, we’re not finished. Here’s how our make-it-right process works.

Tell us within 90 days of service completion. A live person answers our phones 24 hours a day, 7 days a week, so you’ll reach someone who can log the issue and schedule a return visit. We come back, assess what missed the mark, and fix it. No re-inspection fee, no “prove it was our fault,” no pro-rated calculations. The Keystone Standard - Krafted right, Every time, Your home first, Standing behind it - means we own the outcome.

We’ve honored this promise across Hamden, North Haven, Wallingford, and the broader New Haven County area since 1984. Some homeowners have called us back for a minor mortar touch-up they noticed weeks later. Others have pointed out a drip pattern from a cap installation after the first hard rain. In every case, we returned and made it right. That’s what “in writing, no arguing” means in practice.

Licensed & Insured Backing

Any chimney company can print a guarantee. The real protection sits behind it: proper licensing and insurance that keeps Hamden homeowners whole if something goes wrong. We’re state-licensed and insured & bonded, which means our work carries coverage that outlasts any verbal promise.

Chimney work involves heights, combustion systems, and structural components that affect your home’s safety. If a technician falls, if a liner installation damages flue tile, if a repair fails and leads to water intrusion - the financial risk shouldn’t land on you. Our licensing means we’ve met Connecticut’s standards for this trade. Our insurance and bonding means there’s a policy behind our name, not just a website claim.

We’ve operated continuously since 1984. That longevity isn’t luck. It’s the result of doing work that holds up, standing behind it when it doesn’t, and maintaining the credentials that let us keep our doors open decade after decade. When you hire Hearthstone Chimney Co., you’re not gambling on a flyer or a pop-up operation. You’re working with a company that plans to be here when your chimney needs its next sweep, its next inspection, its next repair.

How Our Guarantee Compares

We’ve seen the competitor offers around Hamden. “Satisfaction guaranteed” with no written terms. “Lifetime warranty” that excludes labor, or requires you to pay for a re-inspection, or vanishes when the company changes hands. Our 90-Day Done Right Promise is different. It’s specific, it’s transferable to no one because it stays with us, and it’s enforced by the K.E.Y.S. values code that Russell Haines established when he built this company.

Photos you can see, a plain-English verdict. That’s how we document our work before we ever ask you to trust it. Our Level-2 camera inspections end with images you can review yourself and an explanation you can understand - documented like an engineer, explained like a craftsman. If we recommend a liner replacement, a crown rebuild, or a cap installation, you’ll see why. Nothing is pushed without evidence you can verify with your own eyes.

Standing Offers That Honor the Promise

Our guarantee works alongside four standing offers we maintain year-round:

• $50 off any repair over $250
• Free second opinion on any written estimate
• $89 seasonal tune-up
• Permanent 5% senior and veteran discount

These aren’t loss-leaders to trap you into upsells. They’re the pricing structure of a company that plans to earn your repeat business through honest work, not through the one-time score. A square deal: no surprises on the bill.

What We Ask of You

A guarantee is a two-way commitment. We ask that you schedule your annual chimney inspection and cleaning - annually, or more frequently if you burn more than three cords of wood per season in Hamden’s cold months. We ask that you operate your fireplace and stove according to manufacturer guidelines. And we ask that you call us at the first sign of trouble: draft issues, odd odors, visible creosote buildup, or water staining on interior walls near the chimney breast. Catching problems early lets us honor our promise with minor repairs instead of major rebuilds.

Call Hearthstone Chimney Co.

If you have questions about what’s covered, what’s not, or how our 90-Day Done Right Promise applies to your specific chimney or fireplace situation, call us at (475) 369-1614. A live person answers every call, every hour, every day. We’ll explain the guarantee plainly, schedule your inspection or repair, and show up when we say we will. Done right - and we stand behind it.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Hamden since 1984.