What Hamden Homeowners Say About Hearthstone Chimney Co.
Reviews are the only marketing we can’t write ourselves. In Hamden, word gets around fast - between the Hill, Spring Glen, and the homes tucked up toward Sleeping Giant, neighbors talk. We’ve earned ours the slow way: showing up when we say, explaining what we found in plain English, and fixing it so it stays fixed. Russell Haines has run this shop since 1984, and we figure we’ll be here another thirty years, so there’s no point in burning a relationship for one job.
Recent Reviews
We bought a place on Circular Avenue last fall and the inspector said the chimney “looked fine.” Russell’s crew ran a camera up and showed us photos of cracked flue tiles I’d never have known about. They swept it, lined it with DuraFlex, and we had our first fire Christmas Eve without worrying the house would burn down. The estimate was the invoice - no surprises.
- Shannon K., Hamden Hills
Three sweeps in twelve years, and Hearthstone is the only company that’s ever put a camera in my chimney and actually showed me the creosote buildup. I’m in the Highlands, burn mostly oak, and they explained why I’m getting more buildup than my neighbor with gas. The technician was done in two hours, left nothing behind, and the $89 tune-up price was exactly what they quoted on the phone.
- Doug W., Hamden Highlands
Our chimney cap blew off in that March windstorm - the one that took half the siding off Whitney Avenue. Called at 8 PM, got a live person, not a machine. Russell sent someone next morning. They found water had gotten in and damaged the crown, so they rebuilt it with HeatShield and installed a new Gelco cap. One visit. Done right, and they stood behind it.
- Jason B., Spring Glen
I’m skeptical of contractors. Had a guy from out of town tell me I needed a full liner replacement for six grand. Called Hearthstone for a second opinion - it’s free, so why not. Russell ran his camera, showed me the photos, and said the liner had another five years if we kept up with annual sweeps. He could’ve taken the six grand and I’d never have known. That kind of honesty is why I tell people in Mount Carmel to call them.
- Roger B., Mount Carmel
My wife’s family has used Hearthstone since the eighties, so when we moved to a ranch near the golf course, it wasn’t even a question. Russell remembered her parents’ address without looking it up. We needed a sweep before closing on the sale, and they fit us in next day. The buyer’s inspector found zero issues. That’s forty-two years of reputation working for you.
- Shannon K., Hamden (West Woods Area)
Carbon monoxide detector went off at midnight in January. Fire department cleared it, said call a chimney company in the morning. Hearthstone answered at 6:30 AM - live person, like they promise. Russell’s technician found a blocked flue from a bird nest, cleared it, and ran a full Level-2 inspection with photos before he left. Most companies would’ve just swept it and gone. He wanted us to see why it happened so it wouldn’t happen again.
- Doug W., Centerville
Why Customers Trust Us
These reviews keep saying the same things because we keep doing the same things. The camera inspections with photos you can see - that’s not an upsell, it’s how Russell Haines has run this shop since 1984. The plain-English verdict means you understand what you’re paying for and why. The 90-Day Done Right Promise isn’t a marketing line; it’s in writing, no arguing, because we plan to be sweeping chimneys in Hamden for another thirty years and we act accordingly.
Our technicians are background-checked and uniformed, most jobs finish in a single visit, and the price we quote is the price you pay. We use professional-grade materials - DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - because builder-grade substitutes fail faster and we don’t do callbacks for our own shortcuts. A live person answers every call, 24 hours a day, because chimneys don’t break on business hours.
If you’re in Hamden and haven’t had your chimney looked at in a while, or you’ve got an estimate that doesn’t sit right, call (475) 369-1614. Second opinions are free. Estimates are free. And we’ll tell you straight when work can wait and when it can’t.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Hamden since 1984.